|
Avids
Aug 26, 2010 19:05:07 GMT
Post by Craigy Boy on Aug 26, 2010 19:05:07 GMT
cheers russ! thats a big help, im going to go in there this weekend hopefully
|
|
|
Post by AderynGlas on Aug 26, 2010 21:04:12 GMT
The last 2 posts echo my advice to you perfectly. Firstly, it would be very useful for you to get in touch with the store manager and even a regional/company manager for both the manufacturer and the store and point out what's happened, how you've been treated, what you'd like to happen and why. Also point out in the letter (in a non-threat and polite sounding way) that you're a member of a MB online community with xxx direct members who are aware of what's going on and interested to see what the out come will be before they make any future purchases with said company.
Finally the contract is with the store, but a reasonable time period varies by product type and activity. Most places offer a replacement with in xx period and a repair outside of it. Although before trying to back up your argument, it's better to catch them out with clever and useful questioning around what they think the warranty period is/should be...
|
|
|
Avids
Aug 26, 2010 21:54:08 GMT
Post by willwild on Aug 26, 2010 21:54:08 GMT
Just write them a letter, say how badly you feel you've been treated, how you "expected better" from such a reptable company ect ect...
Im sure they would prefer to spend a couple quid fixing your brakes than lose a customer all together
|
|
|
Avids
Aug 26, 2010 22:00:42 GMT
Post by tinytim on Aug 26, 2010 22:00:42 GMT
well i was going and had already ordered the elixirs and after your experience and oggy's advice i told the guy to send them back and i'm going with hope mainly because of the brilliant after care and service so tell the muppet in the store thats what happens ;D
|
|