Avids

[Craigy Boy]

I recently had my avid elixirs sent back to fishers for a warranty repair. Get a phone call off them 2 weeks after they have been sent off saying they were not going to repair my 10 month old avid elixirs under warranty because they had been "hammerd"! So I ask how much will it be and they quoted me a price of £180 to fix!! I could get a brand new set off chains for £160.

So after a lot of long phone calls they wouldn't budge on the quote or do any of it under warranty! It's utter rubbish it was dougie (norco world cup mechanic) that told men to send them off because the warranty will cover them!
So take this into consideration next time you buy avids, I wouldn't recommend them to anyone. I never thought after a year I would have to spend £180 on a year old set of brakes :/

[Oggy]

Thats Rubbish m8

Ive never had much luck with avids myself, the juiceys i had always rubbed and were a genral nightmare to set up, my codes work great but the seals have broken down inside so it wont be long before they are garbage.

Hope all the way for me from now on, mind due the xt's on my giant aint half bad either

[Ken]

That's cr£p fella , at this rate it's going to be ages till we see you again . On a completely different subject is it just me or does Dans avatar look like a picture off a 5 year old boys Birthday card ;D

[dyls]

What do they mean by hammered? I would have thought that unless you've crashed and knocked them then they should be repaired, apart from say normal wear and tear such as pads and brake fluid.

[danevs]

Aug 8, 2010 19:44:29 GMT Ken said:

On a completely different subject is it just me or does Dans avatar look like a picture off a 5 year old boys Birthday card ;D

Pics from my recent trip to Spain old bean.

[Craigy Boy]

Aug 8, 2010 19:50:39 GMT dyls said:

What do they mean by hammered? I would have thought that unless you've crashed and knocked them then they should be repaired, apart from say normal wear and tear such as pads and brake fluid.

Exactly. But apparently not. The internals of the leaves have worn out so they class that as wear and tear. The pistons are corroding and they some how class that as wear and tear. So basically the hole brake needs replacing but they recon its because it's been used alot not that the materials the brakes are made of ain't up to the job

I was on the phone to the guy from fishers for an hour and was just going around in circles.

[Rob]

This is there warranty

Extenent of Limited Warranty
SRAM warrants its products to be free from defects in materials or workmanship for a period of two years after original purchase. This warranty only applies to the original owner and is not transferable. Claims under this warranty must be made through the retailer where the bicycle or the SRAM component was purchased. Original proof of purchase is required.

Local law
This warranty statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state (USA), from province to province
(Canada), and from country to country elsewhere in the world.
To the extent that this warranty statement is inconsistent with the local law, this warranty shall be deemed modified to be consistent with such law, under such local law, certain disclaimers and limitations of this warranty statement may apply to the customer. For example, some states in the United States of America, as well as some governments outside of the United States (including provinces in Canada) may:
a. Preclude the disclaimers and limitations of this warranty statement from limiting the statutory rights of the consumer (e.g. United Kingdom).
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations.

Limitations of Liability
To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, In no event shall SRAM or its third-party suppliers be liable for direct, indirect, special, incidental, or consequential damages.

Limitations of Warranty
· This warranty does not apply to products that have been incorrectly installed and/or adjusted according to the respective SRAM technical installation manual. The SRAM installation manuals can be found online at www.sram.com,
www.rockshox.com or www.avidbike.com.

· This warranty does not apply when the product has been modified.

· This warranty does not apply when the serial number or production code has been deliberately altered, defaced or removed.

· This warranty does not apply to damage to the product caused by a crash, impact, abuse of the product,

non-compliance with manufacturer’s specifications of usage or any other circumstances in which the product has been subjected to forces or loads beyond its design.

· This warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use, failure to service according to SRAM
recommendations and/or riding or installation in
conditions or applications other than recommended.

Wear and tear parts are idenentified as:
Dust seals/Bushings/Air sealing o-rings/Glide rings/Rubber moving parts/Foam rings/Rear shock mounting hardware and main seals/Stripped threads and bolts (aluminum,titanium, magnesium or steel)/Upper tubes (stanchions)/Brake sleeves/Brake pads/Chains/
Sprockets/Cassettes/Shifter and brake cables (inner and outer)/Handlebar grips/Shifter grips/Jockey wheels/Disc brake rotors/Wheel braking surfaces/Bottomout pads/Bearings/Bearing races/Pawls/Transmission gears/Tools

· This warranty shall not cover damages caused by the use of parts of different manufacturers.

· This warranty shall not cover damages caused by the use of parts that are not compatible, suitable and/or authorized by SRAM for use with SRAM components.

This warranty shall not cover damages resulting from commercial (rental) use.

Somewhere in all of that they wont do it

[dyls]

Aug 8, 2010 20:22:48 GMT Craigy Boy said:

Aug 8, 2010 19:50:39 GMT dyls said:

What do they mean by hammered? I would have thought that unless you've crashed and knocked them then they should be repaired, apart from say normal wear and tear such as pads and brake fluid.

Exactly. But apparently not. The internals of the leaves have worn out so they class that as wear and tear. The pistons are corroding and they some how class that as wear and tear. So basically the hole brake needs replacing but they recon its because it's been used alot not that the materials the brakes are made of ain't up to the job

I was on the phone to the guy from fishers for an hour and was just going around in circles.

Find the Chief Executives name and addres (SRAM??) and write directly to him, explaining what has happened and see if that gets you anywhere - you've got nothing to loose. (Corrosion and stuff to me isn't wear and tear on something so new)

[tom123]

I had a set of codes in white,atfer 3 months a crack developed
where the hose enters the lever under the rubber,thought about sending them back but thay would probably say they were banged or abused,sold them on ebay as spares
Its shimano cable setup from now on,just have to tweak it and
its good.
If sram dont budge,could you contact trading standards because faulty seals should be classsed as manufacturing defect, if thay have been cept clean?

[thistle]

Riding a bike off road a couple of times seems to void most mountain bike warranties these days.

[willwild]

I just found this, it might be a little bit late now, but it's worth a read when incase anything like this happens again

www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

[Phil]

Aug 8, 2010 20:22:48 GMT Craigy Boy said:

Aug 8, 2010 19:50:39 GMT dyls said:

What do they mean by hammered? I would have thought that unless you've crashed and knocked them then they should be repaired, apart from say normal wear and tear such as pads and brake fluid.

Exactly. But apparently not. The internals of the leaves have worn out so they class that as wear and tear. The pistons are corroding and they some how class that as wear and tear. So basically the hole brake needs replacing but they recon its because it's been used alot not that the materials the brakes are made of ain't up to the job

I was on the phone to the guy from fishers for an hour and was just going around in circles.

You are defo being ripped off, you have a warrantie that covers a time period not mileage or amount of lever operations

[Craigy Boy]

i know, but how do i go about sorting it out tho??

in the specialized store they said there was nothing they could do because fishers are the warranty people. so i spoke to fishers and they said they wouldnt do it no matter how hard i tried?

now what do i do?? :/

[Phil]

Aug 26, 2010 17:22:37 GMT Craigy Boy said:

i know, but how do i go about sorting it out tho??

in the specialized store they said there was nothing they could do because fishers are the warranty people. so i spoke to fishers and they said they wouldnt do it no matter how hard i tried?

now what do i do?? :/

Maybe you could let them know of this thread, and they can explain in person to us all why we should buy Avid or anything related (sram etc) in the future considering your treatment .
I bought Elixer CR's in January, quite concerned now as I actually ride the bike on a regular basis

[Russ]

Your contract is with the store that sold them to you not the importers. So assert your rights with the store, don't be fobbed off with them saying that Fishers wont do anything, that's their problem not yours. The law states that goods should last a reasonable amount of time, I'd hazard a guess that sub 1 year doesn't fit into that time span somehow.

Get on to Citizens Advice who will probably recommend a solicitors letter to the Spesh Store concerned reminding them of the law..

www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_goods_your_rights.htm#how_to_deal_with_a_problem_with_goods