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Post by martinw on Sept 1, 2008 9:24:36 GMT
Ive ordered a couple of things from Merlin now, but on both occasions I have had to ring them to confirm a couple of things before ordering, I hate emailing, would rather talk to people one on one sometimes.
Anyway, on both occasions I found the person on the other end to be very obnoxious and felt like they couldn't be assed talking to you. Had i not been getting a cracking deal i would probably have canceled my order.
has anyone else experienced this with them??
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Post by xybadog on Sept 1, 2008 12:17:19 GMT
Ive ordered a couple of things from Merlin now, but on both occasions I have had to ring them to confirm a couple of things before ordering, I hate emailing, would rather talk to people one on one sometimes. Anyway, on both occasions I found the person on the other end to be very obnoxious and felt like they couldn't be assed talking to you. Had i not been getting a cracking deal i would probably have canceled my order. has anyone else experienced this with them?? Yeah. I bought my spd's from Merlin, because they were cheaper by a mile. Because the pedals came in two colours, and the option to choose wasn't on the website, I gave them a call. I asked if I could have the black set and the guy on the end said, half-heartedly, "I'll check what stock we've got, I don't know". I could only just make out what he was saying coz he sounded like he was eating while he was on the phone to me. He came back and said they'd got both in stock, I then confirmed I wanted the black and he told me "...it shouldn't be a problem!" . Why the doubt. They were in stock. They are spot on for price, but their customer service and manner do need some work. They've expanded from a small lbs to a larger goods supplier. They need to grow in all areas to be able to keep up. |
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Post by martinw on Sept 1, 2008 12:20:56 GMT
Glad you said that, I though it was me! ;D
Once ive had my stuff off them i will email em and tell em they're all a bunch of miserable gits!
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Post by xybadog on Sept 1, 2008 12:24:40 GMT
They've moved to bigger premises now, so probably taken new staff on maybe. "Still in training!"  |
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