st739
Have-a-go Hero
Posts: 181
|
upset
Sept 1, 2008 18:08:43 GMT
Post by st739 on Sept 1, 2008 18:08:43 GMT
bought two bikes from halfords in June carrer kraken 1 and 1 gt aggressor,i had nothing but problems with the gt in the first month i had 1 new chain,1 new cassette,1 new back wheel.The manager took an instant dislike to me id done nothing to him but buy 2 bikes from his shop.I went in there this saturday to book the bikes in for a 6 week service he totally blanked me as though i didnt excist he whodunit look at me £700 for two bikes the afterservice in that shop is awfull one or two of the lads no what there talking about,the others have no idea !!!!!!!
|
|
|
|
upset
Sept 1, 2008 18:22:33 GMT
Post by xybadog on Sept 1, 2008 18:22:33 GMT
Typical Halfrauds I'm afraid!!
They tend to know as much about bikes and servicing as I know about Polarization. I know there are some out there, from comments I've seen in the past, that are helpful/knowledgeable, but I'm yet to find one.
|
|
|
|
upset
Sept 1, 2008 18:24:01 GMT
Post by martinw on Sept 1, 2008 18:24:01 GMT
Whitch halfords was it?
It will be well worth an email to the headoffice and let them know the problems you have had with the bikes and the bad service from the staff. I would even go as far as email GT UK and tell them what problems you have had with the bike.
I never used to be one to complain about things, but i do now if something has really pi$$ed me off. Its annoying that people in these big corporate stores treat customers the way they do and get away with it.
|
|
|
|
upset
Sept 1, 2008 18:27:26 GMT
Post by ftasb on Sept 1, 2008 18:27:26 GMT
Not what you want to hear, but i'm not surprised by your Halfords experience  In my experience, all Halfords is good for bike-wise is picking up stuff like cleaner or lube. If you ever want to ask anything remotely technical then don't bother, go to your LBS or post on here  Halfords are even worse at the weekend when the part-timers are in  Legal disclaimer ;D Obviously this isn't the case for every Halfords store, just most of them  |
|
st739
Have-a-go Hero
Posts: 181
|
upset
Sept 1, 2008 19:10:39 GMT
Post by st739 on Sept 1, 2008 19:10:39 GMT
I phoned the head office today they have put it on record about my complaint,and told me to take my bikes to Llandudno store.I buying another pair of bikes next year from Betwys-y-coed,good idea about contacting gt.
|
|
|
|
upset
Sept 3, 2008 18:56:50 GMT
Post by gar on Sept 3, 2008 18:56:50 GMT
HALFORDS!! go to revolution in bangor. they do a brill job, honest, friendly and amazing service.
|
|
st739
Have-a-go Hero
Posts: 181
|
upset
Sept 3, 2008 20:26:26 GMT
Post by st739 on Sept 3, 2008 20:26:26 GMT
ive had a problem today with my bike the gears are slipping ,the chain slipped off on the front deraliuar and jammed between the frame and sprocket its twisted the chain.Iam going to play thick in halfords the bikes under warranty it will be intresting to see what there like with me and do the job properly.
|
|
|
|
upset
Sept 3, 2008 22:00:09 GMT
Post by gar on Sept 3, 2008 22:00:09 GMT
it's a pity tom isn't there any more. he is in to biking so he'd sort you out. he's in revolution now 2.
|
|
st739
Have-a-go Hero
Posts: 181
|
upset
Sept 4, 2008 20:34:47 GMT
Post by st739 on Sept 4, 2008 20:34:47 GMT
took the bike in to halfords today,had new chain and a service all under warranty.the gears are slipping on the top gear and the back brake feels like it doesnt work at all i treid it out down the foel before oyher wise its ok.Cant wait till next year ill buy a proper bike from a proper shop
|
|
|
|
upset
Sept 4, 2008 22:06:06 GMT
Post by danevs on Sept 4, 2008 22:06:06 GMT
Is this the Bangor store by any chance?
|
|
st739
Have-a-go Hero
Posts: 181
|
upset
Sept 4, 2008 22:22:50 GMT
Post by st739 on Sept 4, 2008 22:22:50 GMT
bangor store of course where else
|
|
